FAQ

Repair Service Frequently Asked Questions

Do you delete the data and information stored on the device?

No, you will not lose any information as we do not reset the device for this type of repair, all data will remain as it is.

Can I drop my device off instead of posting it out to Advanced Repair?
Yes, simply place the order and contact us via phone or email to arrange and schedule a drop-off.

How many years of experience do Advanced Repair have in repairing electronic devices?
We have been repairing electronic devices for over 20 years. With our team consisting of highly skilled and qualified technicians, we are able to perform repairs to an extremely high standard backed with a full warranty.

How long will it take to repair my device?
Here at Advanced Repair we pride ourselves on a speedy and efficient service. Most repairs are carried out within 1-2 working days upon receiving your device. However this can subject to delays if there is a complication or additional parts are required. Inspection and diagnoses times range from 5-10 working days. Some repairs such as liquid damage and complex board issues may take longer. We will keep you updated throughout the process.

Do I have a warranty with the repair? What if it fails again?
Yes we offer a full warranty for the repair we carry out. If it ever fails again within the warranty period, we are able to repair the device without incurring additional charges, excluding P&P.

What if Advanced Repair cannot repair my device?
If we for whatever reason are unable to repair your device, we will simply offer you a full refund less postage costs and post it back to you in the same condition as it arrived.

How do we return fixed devices?
The return shipping method is selected at the checkout when placing your order. We use Royal Mail 1st Class Recorded or Special Delivery.

What payment methods are accepted?
We accept Debit or Credit Card, PayPal, Bank Transfers or Cash.

Do I need to remove my passcode from the device before sending it?
In most cases we do not require you to remove your passcode. However in some instances we may require this information in order to test the device. In this event we will contact you to obtain to this information.

How much will my repair cost?
All of the prices found on our website for specific repair services are at a fixed cost. If the service you require is not found our website, please contact us for a personal quote. If your device needs to be inspected and diagnosed first, there will be a £20 fee.

I do not know what is wrong with my device, can you help?
If you are unsure what the fault is with your device we would need to inspect and diagnose the device. Only after it has been diagnosed we are then able to provide you with a quote with a fixed price, before any repair is undertaken.

Do you have a walk in centre?
Yes we do. You are able to come to the centre after you have booked an appointment online or over the phone, to collect or drop off your device.

Can I cancel my repair order?
If you wish to cancel your repair you must do this before you send the device and your order will be fully refundable. If we have already received your device and the repair has not been undertaken, we can refund you less admin and postage costs.

What can I do if I cannot find the confirmation email for my order?
Please check your spam/junk folders or alternate email address you regularly use. If this is still unsuccessful please contact Advanced Repair via phone or email and a member of our team will resend you the confirmation email.

How should I package my device when posting?
Please wrap your device up securely with bubble wrap and place it in a cardboard box or strong packaging. Please note we do not require any additional accessories such as chargers and cases.

Do you arrange a collection service?
Sorry we do not offer to collect your device. You must arrange to post the device to us using a tracked and signed for method. We recommend using Royal Mail via The Post Office. Alternatively you can use any courier of your choice and some of them offer to collect.

If you cannot fix my device will there still be a charge?
If your device is deemed un-repairable we simply refund the order minus post and package costs. Please note a refund can take up to 48 hours to be processed.

What if I order the wrong repair service?
If you order the incorrect repair service we will contact you to inform you and discuss your options.

Where can I get the order number?
When you place an order for your repair service online we will include the order number in the confirmation email. You will need this for a reference in case you need to contact us regarding the repair.

Do I need to back up my data before sending my device for repairs?
Although we do not experience data loss during repairs, we strongly recommend you create a full backup if you can before sending your device as we are not responsible if any information or data on the device is lost in the process of repair.

Do you accept international repairs?
Due to England leaving the European Union it is regrettable that we are unable to offer our services outside of the UK.